Cell phone exchange refusal

Hello Peter

Very sad about Pep Cell Siyabuswa,i bought cell phone Hisense T1 Pro on sunday 4 May 2025. Phone was very when i get home but thought maybe is because is still new, on Monday it was very very slow not responding at most times,i had hope it will be okay until Saturday 10 May i said no..am taking it back to the shop.

On arrival,the cashier told me she will have to confirm before making any decision,i gave her 2 hours to do that,in that 2 hours from 12:00 pm, she confirmed the phone is very slow and also takes time to go back using back button,then she said she wil inform the manager at the backroom. Boom!!! Things changed when she comes back saying the phone has no issues, even the manager said so.... I said to the cashier,you saw how is taking time to respond,the cashier said no she did not see that,i was so suprised , then the manager said exchanging phone is making thier company to loss money and this is how HISENSE was made,to touch twice or trice when you go back .was so shocked,i said but this phone is totally annoying and very unusable ,they said they cannot exchange i must do whatever am thinking to do, was so suprised to hear that from the manager,she was rude .. now am asking for help as this phone is like a toy to me... Plz advise