Careless

It was my first time using the pep parcel service needed to get a parcel to my son urgently as he had a event at school and needed clothes bought new clothes for him and went to pep paid for the 3-5 days delivery the lady who was helping at randpark ridge pep didn't inform me if I'm sending things for more then a R1000 I should pay for insurance and didn't make an effort to tell me the whole information as it's the first time using their service, fast forward 3 - 5 days pass without my parcel arriving I go back to the shop and make calls to PAXI not proper details on what is happening to my parcel from the 31st of July it was sent 2 weeks later I get an email stating my parcel was hijacked and I should claim even try to nothing happens emails not answerd for 2 months I called on the 7th October finally you reach someone then only to be told you won't be refunded for your full amount because of the 14 you didn't pay for insurance even if you were not given proper information from the cashier and even if it's their fault they lost your parcel my son's clothes that costed more than a 1000 only to be offered measly peanuts back very disappointed as a single mother pep really did show they don't care about people's belongings even now still no help from the 31st of July to October the 15th. D***