Broken system

I am BEYOND frustrated now. I have been struggling for over 2 weeks now. SORT THIS IMMEDIATELY. I app**** on the 4th of January online. I was approved for r1750, but because my phone and sim were too old I could not reply 1 to the SMS. I have since gotten new number - placed it in a smartphone and spent hours and numerous conversations with so many people. I have chatted on whatapps, gone into the store and called tenacity how many times now and still I can not get the SMS to verify. Here are my bankstatements again, my ID again and the whatsapp chat on how many times I have tried to resolve the matter. I expect and answer TODAY as this is ridiculous. I have tried everything and the "help"is receive is pathetic.