1 reviews | Active since Jan 2018
Brand new Phone Complaint
I have bought a Stylo S551 at your Pepcell store in Parow Centre on 24 December 2017 for R1100. they cashier who helped me said that the battery was flat and that i just have to charge it and was told that was the only phone left of that make.When i got home the phone did not switch on after a charged it. I took the phone back on the 26th December 2017 when a different cashier swapped the batteries and handed me back the exact same phone (the phone had switched on when the batteries were swapped. On Tuesday night 2 January 2018 the died completely and did not want to switch back on after numerous attempts. i took it back the following day explaining the issue. I was told the phone had to be sent for repairs. what i need your company is to tell me how it makes sense for me to Buy a brand new phone and a week into using it , it has to be sent in for repairs???? This is the second time in 2 weeks that i took the phone back How can i buy a brand new phone , use it for a week and have a sent away for repairs because of manufacturing problems and NOT due to negligents ?? I will not settle for this . I want my full refund of R1100. Please note that if 'inspection' is complete and the phone is repaired, I DO NOT WANT IT. I will only come back to the store to get my refund.
Thank you for bringing the matter to our attention.
Someone from PEP will contact you soon.
Regards
PEP
Thank you for bringing the matter to our attention.
Someone from PEP will contact you soon.
Regards
PEP
