Beyond horrible service

The worst service ever and the people that work at customer service will fit in so nicely with those *********** government employees at home affairs etc because their attitude and service is just the same. I had a package that was to be delivered from Pep cornubia to a Pep store in Jhb which contained specific medication. The 7-9 working day delivery is a blatant lie. Until today I have not received my package and as for that tracking system is still as when the package was received at Pep cornubia. I spoke to 6 people at customer service, all ***********, it's like Paxi found them on the street and asked them to come answer their calls rheie famous word "I dont know'. The 6th one named Xoli was not that bad as she was able to tell me my package is at Cato Ridge..10 days for my package to have moved 30kms. When I asked who is the courier company they are not allowed to tell, when asked what is the address at cato ridge they are it allowed to tell like is there anything they allowed to tell? Im taking this matter to the consumer ombudsman. Pep seeing that you are spending billions in expanding your footprint it would be advisable to cut ties with Paxi or get staff that are customer centric and empathetic as their horrible service will definately cause brand reputational harm and those negative social media reviews should serve as insightful information. In the meantime I'm hoping I don't have to wait 6 months to a year for my package or even longer like some people. Im afraid for having my package to be sent back to Cornubia seeing it is still in Durban..not sure how long that will take and actually get a reputable courier company to deliver.