CJ
Cindy J

1 reviews | Active since Dec 2017

10 Dec 2017, 14:28

Baie teleurgesteld ...

Ek is regtg bje bje teleur gesteld oor die kliente diens by Pep in Kempton Gate Dit is jou al meer as een meer wat dit gebeur Let wel met vers****ende kasiere maar dit lyk my nie daar is iets soos kliente diens nie I was at the pep last week and wanted to know a price for something So now I am standing at the till and the cashiers are talking to each other I don't know their language but from their tone of voice you can see that it was on a personal note ... Then she called someone to get a price for me after I said I first would like to know how it is and then I will decide if I want it ... She keeps on talking in her language and then I asked her if English isn't floor language so she just looks at me like I am going of my rockets or something She picked up her chat with a co worker not really worried about me or what I said I am very disappointed for the fact that I LOVE shopping at Pep and also I was in retail for 17 years and before you were tought how to do you job ....customer service was hammered into your head from morning to night If I just thought about chewing a chappy or having a personal chat with my co worker ... I don't even want to think about the lecture we had and it was done after work or before work or you would get a verbal warning I seriously think that customer service needs to be taught cause I went through Hello Peter and there is a lot of complaints regarding custemor service and it is really up to **** I know my words won't mean much considering all the other complaints ...just another person that don't have much to do with her life than to complain the whole day ...I know what everybody think...remember I did this for 17 years Unfortunate I will be back at the same store over and over cause I do LOVE shopping at P E P boutiques Hopefully this time she will talk English when she is on the floor...I won't hold my breath but I can hope ....

0
Replies (3)
PEP
PEP's reply11 Dec 2017, 08:25
Official

Thank you for bringing the matter to our attention.

someone from PEP will contact you soon.

Regards

PEP

CJ
Cindy J's update20 Dec 2017, 16:11
Reviewer Update
Once again BAD customer service It was aid that someone will call me and I suppose to apologies, its been 9 days and still nothing Like I said I knew that nothing would come out of this .... There are just to many complaints about BAD service so I suppose they are toooooooooo swamped I did not complain to get a sorry or anything out of it I want someone to go back to the basics and retrain the cashiers the way it was when I was in retail Very very very disappointed Still loyal customer but also disappointed
CJ
Cindy J's update27 Dec 2017, 13:55
Reviewer Update
Thanks for the phone call and apology . I have to say I visited the store over the weekend and it was so nice to shop there everybody greeting and being friendly I also have to admit that I feel bad going the route i did ... I just feel it was necessary cause it wasn't the first time i had this bad experience Hopefully they will take this happy attitude through to the New Year You will def see me again