Bad service Pep Cell - be wary and aware before purchasing

I have a Cell phone purchased during October 2020 from Pep Cell. Still under guarantee (Blue Route Tokai, Cape Town).

Took the phone back. Very unhelpful assistants in the shop. First eyebrow raised. Then I was told in a 'take it or leave it manner' - the phone has to be sent for repairs and you need to allow for 35 days for return. I had mentioned that i use the phone for work purposes. Again - take it or leave it attitude. A few calls and email later, even an email asking for a Senior manager to call. Many emails - no calls from a senior manager. A kind lady tried her best eventually and spilt the beans - the phone is sent to Johannesburg for repairs. So heres the deal everyone. Pep Cell does not have anyone to fix the phone in Cape Town. Im not sure who is able to not have a phone for 35 days, i certainly cant.