Bad service Paxi

Bad service and incompetence from both Pep Naledi mall and Paxi. Parcel was dropped off on the 17th Sept paid for the 3-5 day service . And on the 25th Sept no one could locate where the parcel was. The last from Pep said it was gone, but Paxi call center agent said it was still sitting @ Pep stores. I had to do nuumerous calls between Pep and Paxi but still get promised that I would be called back and not even once did they call back. I had sent numerous emails to support @ Paxi but still no assistance was received. And on the 27th Sept I only got a call from Pep stores to say the parcel had beern sitting at their stores all this time but couldn't provide a reason thereto. Paxi is just s***.