Bad service from Staff at Pep store Middelburg Mall (Mpumalanga)

I had a bad experience when it comes to the service at Pep store Middelburg mall, I have never experienced such victimization towards a customer. On Friday the 17th of November 2017 I decided to buy a phone at pep store, when I got there I got help by a lady by the name of Kgomotso, I said I am looking for a Android phone and we went thru the options.

I then picked a phone a Samsung Z2 and I went over to the till to pay and then another lady by the name of Mbali came from the back with the phone. I then proceeded to make the purchase everything was fine until I got home and switched on the phone and it said "powered by Tizen". And I asked my self that "isn't this a android phone?" My brother came in the room and he said he once bought a similar phone and he took it back cause it was not an android.

The following morning I decided to take the phone back because it was not what I wanted in the first place, when I got to the store I approached Mbali and told her that I don't want this phone it is not what I wanted and then she asked what's wrong with it? I told her its not an android, I wanted an android phone. And the she said that it is not possible to exchange or get a refund since I picked that phone and I said its what I wanted, once you choose you chose you can return it unless its broken.

I then said that's not possible the consumer protection act wont allow that she then said I should look at my till slip it explains the procedure. I looked at the slip I noticed that this thing was suppose to be explained to me and I must sign for it, of which in my case it was never explained nor did I sign on that slip.

I then asked to speak to the manager by the name of Nomsa she also said it cant be done. I was furious at that point and I saw that nobody is willing to help me they are just passing the buck around and they point out the fault towards the customer and they don't want to take the blame or show accountability what so ever.

I left the store with my bruised ego and went to verify this procedure or rule from another pep store down town in Middelburg. And I spoke to a guy by the name of Sipho and Explained my story, he said to me that does not exist those people were suppose to help me.

My point is the staff at pep store Middelburg mall are *********** people when it comes to customer relations, hope this matter will be dealt with accordingly before they could victimize other people any further.