Bad Service from PAXI 'S TRACK AND TRACE DEPARTMENT.

I am very disappointed with the service I have received from Paxi track and trace department. I have contacted the company on the 19th of October 2018 at 10:09 am and I have spoken to Noxolo who advise me that the parcel will be delivered the same day on the 19th however when we go there they said the item is at East London, and it cannot be delivered today (19/10/2018).

Contacted the Paxi track and trace department and I have spoken to Phumeza who advised taht the item is still at East London Hub, I have requested to speak to NOXOLO who advise me why she provided me with the incorrect information she then said she(Noxolo)will call be back and apologise of which I am still waiting. I then ask for her TL to escalate the matter and she advise me by saying her TL will contact me back as no supervious can take a call at the moment, I left my details still today no call or feedback has been provided.

Contacted the Paxi track and trace again today and I have spoken to Phumeza again who advise that the item is still EAST LONDON, advise her that i was waiting for a call from her manager and Phumeza yestrday even now, can I speak to her TL, she confirm that her TL she is not available, I can speak to 2IC, I have for 10-12 mins for the 2IC to answer my call, of which she/ he did not. Phumeza advise that the 2IC she/he is busy on another call. Unhappy customer, and I am not going to advise anyone to use Paxi service.

Tracking number in question : D ********** 69745

TL 's name :SHEHAAN 2IC (Assistance TL) 's name : RIAAN.