Bad service, disappointing purchase

Pep customer service and management is terrible. We purchased a cell phone from Pep, the phone was still under warranty. We had an issue with the on and off button on the phone. We took it into Pep and they said it would take 6 weeks. The phone was with pep from May 9th for over 2 months. We contacted them continuously to check if it was back and they said no. Eventually we went back in July and they told us to pay R310 to fix the phone. We paid the money and they asked us to wait another week for the repairs to be done. We waited 2 weeks. The phone came back and was not repaired. The phone didnt even want to come on. They refused to give us a refund or assist. We can not afford to pay more for the repairs than we paid for the phone. It's ridiculous. All Pep did was apologize, this is extremely unacceptable. We have all the receipts and deposit slips. This was no fault of ours