BE
Belinda E

1 reviews | Active since Sept 2016

02 Sept 2016, 13:12

Bad service deny product available as advertised

<p>Yesterday i went to Pep stores at Matlosana mall in Klerksdorp, to go and buy the wet wipes that is on special. I took 2 lose pack and went to the cashier to pay for them. The manager informed me that the product is not taped together so this is not the ones that is on special. I went back to the board, which stated 2 pack of 80 wetwipes unscented and those are the ones i took. On the advert board, the packs are also not taped together and showed it to the manager and still she revused to sell me the product that IS on special as advertised. This is not the first time that i received poor service and bad additude from PEP staff. Photos of products and advertisment in the store is available, please feel free to contact me should you need them also for proof. </p>

0
Replies (2)
PEP
PEP's reply05 Sept 2016, 10:39
Official

Thank you for bringing the matter to our attention.

Someone from PEP will contact you soon.

Regards

PEP

BE
Belinda E's update06 Sept 2016, 09:12
Reviewer Update

Yesterday one of the managers Marius come and deliver the wet wipes to my work place personally. That was EXCELLENT service. THANK YOU MARIUS