BAD SERVICE

On the 14th February, I send my daughter to drop off my parcel at PEP Florida Gorden Street, she was then told that it's ***** for her to use my ID book on my behalf to courier my parcels. She was charged for the courier plastic without taking the parcel and told her that she can use those parcels at any PEP outlets to courier cause they can't help her without me being present with my ID. I didn't why sell the parcel plastic if you can't assist the customer instantly and I asked my daughter to return those plastic and was refused.

On the 15th February morning I then went to PEPCELL Florida Square, stood on their que only to be told that I must return back to PEP Florida Gorden road where those plastics bags were sold to my daughter at, they cannot assist me because they didn't sell them to us and it will make them short on their banking.

I was annoyed by this inconvenience cause I expected to be assisted as I personally came with their plastic bags and my ID to courier my parcels.

I drove to PEP Florida Gorden road, I waited on their que again only to be told by the cashier I should stand aside she will assist customers behind me as the staff that's handling Paxi Courier will be called. That staff came strolling like he has been forced to come assist me. He took his time going backwards and forwards with the cellphone then come eventually to assist. He gave me a bad service in such a way that he asked me to write stores where the 3 parcels were going. I did that, he used wrong cell numbers on parcels and when that told him, he showed no interest to even rectify but rather telling that I will have to send the receivers the correct sms's.

Since I am a regular customer to drop of parcels in different PEP stores , I have realised that PEP staff feel annoyed to assist clients who came drop off parcels, they give the same attitude, either you will have to wait for someone from their back room to be called.

THATS BED SERVICE AT ITS BEST !!!