Bad service

On June the 9th I went to Pep in Meadowlands. Wanted to send shoes to my son in Kroonstad using their Paxi service. I got there and I was helped by a lady named Sinazo. She captured my number and the receivers number and then asked me to confirm everything and I did. Five days later the receiver went to check the parcel at Maokeng Pep and she was told its not there yet. The following week she went again and same thing was said. Then came looting. I then thought maybe the pair of shoes I sent must have been looted. Now when I call Paxi head office they say to me my number and the receivers numbers were captured incorrectly hence neither of us couldn't get an sms to notify us. Now the worst is 😡😡😡 a consultant (NoxoloPhelazwane) I spoke with said to me the parcel was returned to Paxi after 14 days of not collecting and once me they were destroyed 😡. That's the R800 I spent on my kids shoes plus the R60 I spent to Courrier. On asking how best we could resolve this, she told me straight that there is nothing the company can do to help me. So I take it I have donated to the company. You know I even asked her why they never sent them back to the Pep Meadowlands because I even went there to look for them😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡MY HARD EARNED MONEY GONE DOWN THE DRAIN JUST LIKE THAT