BAD SERVICE

First I went to withdraw money at pep store kagiso mall i was told I can't because R390 ,I waited on the que for 15minutes I was not allowed to withdraw R390 I was told I need to cancel the cash send so I wanted to find out with circular that say no cash for R390 or R370, is not allowed so before I escalate it to Absa business department wich called action line if Pep store can't assist clients with cash send of R390 or R370 that I cannot with draw the lady who told no at kagiso mall I forgot her name but what bad service, other one Pep store today Neo what bad rude ,we standing on the line mistake the lady next thought she was calling her but Neo said no she didn't call anyone while she was busy on the till with manager,but rudeness she could have just said sorry mam I currently busy with my manager I did call anyone, instead of saying who said I called you the rudeness, was aroung 16h55 28 ,08,2026 please customer service is needed both branches is not the first time but looks like it keep continuing please customer service even Florida Pep, I don't why they treat people differently especially how you dress I have realized that if I wear my work uniform treatment is different, but I dress overalls my doek and home treatment is different so I wanted to find out is there any customer service training done or