Bad service at pep sam ntuli

On Sunday the 08t of December, i went to pep in Sam Ntuli mall to pexi , when i got there the security guard gave me attitude saying paxi is not working, and i asked how long has it been down, still with attitude she said go ask at the counter, i get to the counter nobody seemed to know about the system being down, however the lady with the name tag Jabulile decided to be very rude spoken harshly.