Bad service at Pep KC

Had the worst service at Pep Stores Kenilworth Centre yesterday, 04 May 2021. I went to collect a paxi parcel, The line in the store was all the way to the back for customer purchasing items. I stood at the paxi counter and asked the cashier to please advise who can assist me with getting my parcel, she rudely told me to go stand in the line as they need to action it on the system; I told her I WILL not stand in that ridiculously long line when I am just here to collect a parcel, they all started ignoring me, till I requested to please speak to the manager who was none other than the same lady who was rude to me, Her name was Frances. She then started screaming around asking who has the paxi phone to assist me, I waited a further 10 minutes before someone came to assist me. Pathetic service and a terribly rude store manager.