Bad service at Pep cell Jabulani malll (4808).

On the 7th of January 2022 I purchased a Milia c20 at pep cell(4808). Just within a week the phone started giving me problem s. I took it back on the 14 of January 2022 to the shop with the aim for an exchange. The cashier with the name of Gift she requested a slip and I explained to her the problem I had with the phone. She said seven days expired on the 13th (yesterday) so I will take Your phone to repair. I told her that's so unfair because I haven't used the phone that much and seven days is due on the 14th not 13th. Her voice tone went up she started an arguing with me in regard with the matter she was very rude. Actually, she created a scene customers were starring at me I felt so small. Eventually, she yelled calling her supervisor Nondumiso, she was very rude I didn't expect such a treatment from the supervisor. She had this rude body posture her arms at her waste and she said can't you read ! Don't you see the rules at the bottom of your slip, you signed your slip without reading... She went on and. Iam so disappointed about the awful customer service I experienced at Pep cell Jabulani malll. For them to make a customer understand their rules and regulations is to yell, rude and exchange words with customers.