Bad service and rude Consultants and manager at Musina Pep store

Good afternoon.

I just want to unfortunately express my dissatisfaction with the service rendered by your staff at pep branch in Musina mall.

On the 8th of May I purchased a character bag amongst other items,exactly 4 days after my purchase the zip on the character bag broke . I made my way to the store on the 15th to try and exchange the bag and that was the beginning of my nightmare. I was assisted by a lady who is a bit tall by height and fully figured for a lack of a better word. The lady with her colleagues laughed right on my face when I told them the zip broke and said that ofcourse I used it that's why it broke. She later said I should wait for the manager by the name of "Lebo".... (I only later found out that Lebo is not the manager). The same Lebo gave me a look and went directly to the back office and sat there for a while without acknowledging my presence. Lebo only came out after she was called to authorize a different customer and she went back into the office and about a minute ot two later she went out and straight on ignored me...

I ended up leaving as I had spend almost 10 to 15 minutes without proper Assistant to no assistant at all.

Today(19 may 2022) I then went to pep home which is still within the vicinity of the mall and explained my situation to a lady by the name of Henrika and a particular gentleman who is light in complexion I believe that he is the manager at the Pep home branch. Both of these two individuals assisted me so nicely and even went to the extend of calling the other pep store to assist me. I appreciate both their kind service.

Upon my return to the original pep store if I may call it like that I was met by the then supposed new manager who also gave me a big attitude 😔. Guys some of the staff at the Pep store truly need to be trained for customer service. It's embarrassing what I had to experience all just to simply change a bag. Eventually after going back and forth I managed to exchange the back.

I would kindly like for the staff at that branch specifically to assist customers with respect and dignity regardless of age,the matter at hand or race. I hope to get a proper appology from the team. Thanks Precious ***