BAD SERVICE AND CONSULTANT’S MANNERS

Upon visiting the store, I was looking at the cellphone display and requested assistance from a cashier who was nearby. After asking multiple times, she finally called a colleague to assist, but did so without acknowledging my requests or even looking in my direction, simply pointing without offering any explanation or reassurance.

At the till, the service I received worsened. There was no greeting when I arrived at the cashier. While I was with my toddler, I politely asked her to scan a container of Pringles to speed up the process, but she ignored me completely. When I eventually opened the Pringles for my child, the cashier rudely grabbed the container from my son’s hand, which was both inappropriate and unprofessional.

Additionally, while I was completing the RICA process for a phone purchase, the membership card I hold was not used during the transaction. When I brought this to the cashier’s attention, her response was dismissive, and she imp**** that I should have mentioned it. It is my understanding that it is the cashier’s responsibility to ask for a membership card, not the other way around. Her behavior was confrontational and unprofessional, and when I pointed this out, she responded rudely by repeatedly saying, “I’m not talking to you.”

This entire experience left me feeling disrespected and deeply disappointed with the service provided at your store. I trust that customer service is a priority for Pep Stores, but unfortunately, this interaction was far below standard especially for the mall’s reputation.