Bad service!

Bad service 😔 I have an existing account with Pep Stores, and on the 24th February 2025, I made payment on my account at Akermans store Sebokeng Plaza, unfortunately Pep Stores claims that no payment was received on my account for the month of February. They then proceeded to give me an email address to send my copy of ID, proof of payment and explanation of what transpired. Well the email address doesn't work!