BAD SERVICE

I bought 2 sleepers on the 26 June, 1 for my mom and 1 for my daughter. my daughter couldn't fit her sleepers because there were a lot of kids that came to visit and they to leave for KZN on Monday. Tuesday night my daughter fitted her sleepers only to find they're small, I told her not to worry, I will change them the next day. I went to the cashiers and explained that I came to change the sleepers but had no slip/ receipt, they took the sleepers and they were like but it's dirty I told them that's how I bought it, this shoe has been in my wardrobe ever since I bought, she only took it out to fit it. I even tried to that I took it like that because it was the last pair and I didn't mind because she was going to wear it anyway. they called their Manager, I explained to her but she refused to change my shoes, I told her that I can't and will not argue with but I will definitely lay a complain, she told me to ***of and she doesn't care.

I then called the customer care line; I laid a complaint and was given a case no. CSA0017EII. they said this would be resolved within 7 days, the Regional Manager will contact me, till today I haven't heard anything from them. I just need to change my baby's slippers, that's it. The rudeness in the staff members you can just see that they don't care, they probably know things are never resolved and their jobs are safe...