BAD SERVICE

Hello Peter

On Saturday 16 Feb 2019. I went to PEP Cell Store at President Hyper Vaal to buy a USB wall charger adapter thinking that the one I had was faulty only to find out that I was wrong and that my wall plug was faulty and after sorting out my plug on Sunday 17 Feb 2019 I went to return the USB wall charger adapter for a full refund in it’s original packaging. As result there was a white store manager or supervisor by the name of RO-CHYNE who was rude and told me that I should test my products before I buy At their store and want a refund the following day and that they don’t refund refunds: But however this was not stated on their till slips or anywhere in the store neither was it explained to me as a customer. And light of this and to anyone who might have experienced something like the above mentioned scenario. Please note that this is a violation of the CONSUMER PROTECTION ACT in South Africa and theft because the 7 days exchange and refund policy according to the CPA ACT has been violated and it’s time that retail outlets like PEP who tell their employees to undermine and disrespect the buying power of customers that matter like this can be reported to the SAPS for theft and consumer incidence.