BAD Service

Good day

I'm angry about how i was treated at PEP Store in Cradlestone Mall. On the 17 March 2018 went to do shopping and all to find out the spit point was offline but the cashier helped me still and my money went though......1st thing that came out of her mouth Not an Apology just said Eish FNB has started its thing speaking to a friend not me, then i asked what happening she then answered me and tell me what happening, and told me that i must not worry will get my money within 48 hour and i was not given a slip or nothing for proof.

Tuesday Monday i called them to do a follow up all i was told call FNB will help you, then i did and didn't get the help told to call PEP cause their Hand Office its the one dealing with this process, i called back that when the lady said let me do a follow up she did and called me back promised to get my refund within 10 days which she gave me a date that its wont be late than the 6th April.

Monday i had to do a follow call again while these no one calling and do follow ups, even now i haven't got my money these lank of customer service.