BAD SERVICE

Poor service revieved from Nokuthula of PEP Store in Pimville Square Soweto , when a colleague lost a money send slip through ABSA , he was given a *** call center number , which he called and held on for 15 minutes without talking to a consultant ( until his R30 airtime was exhausted ). The unwillingness of Nokuthula to assist , when the only thing he could tell us was to refer us back to the same number we couldn't get through to , while the person's children were eagerly waiting for the R1000 he was trying to send to them in the Eastern Cape. The original transaction was at 15:05 on the 21/11/2022 and another friend we were with had to lend Mongezi another R1000 to quickly send to his waiting children. I would therefore request that PEP intervene correctively rather than punitively towards Nokuthula and maybe send her for training to treat her customers better the next time.