Bad service

I opened a savings account at Pep and loaded money in form of a token. I then inserted wrong token worth r3000 of which It resulted in my card being blocked. I called their call centre but nothing has been resolved, i did an affidavit that was requested by a call centre personnel, until this day I haven't received back my card and every time I go to Pep I'm being told that cards have not been sent. Now I received an sms to say my card will expire and I will forfeit my money.