PL
Portia L

1 reviews | Active since Oct 2016

31 Oct 2016, 07:09

Bad service

<p>I went into a pep store Saturday morning and service I got was shocking. I had try to book an inter cape bus and heard that I can go pay for it in a pep store.</p> <p>Went inside and the cashier first said ,no there is no such. I cannot pay for inter cape at pep. Then I asked her for airtime she then gave me data . Then I explained to her that I actually heard from my friend who paid for inter cape bus here in this very same store. Then she asked if I have a reference she only wants the reference. I then opened the page on my fone and asked to help and see if she can find what she is looking for. She left me there standing and said she is coming back and never came back.</p> <p>After standing there for 15minutes waiting for the lady(babalwa). I loaded the airtime only to discover it's data. Asked another cashiers to call her. When I told her she gave me data instead of airtime . This lady had the nerve to raise her voice at me and shout me. Saying I had ask for data in which case I never asked for data because I have a data plan on my fone. I then asked her why she hasn't returned to help me with what I initially came in for. She simply told me she had staff to do and she is busy. This kind of attitude is certainly unacceptable . I honestly think babalwa is rude and she doesn't know how to speak to consumers. </p>

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Replies (1)
PEP
PEP's reply01 Nov 2016, 10:29
Official

Thank you for bringing the matter to our attention.

Someone from PEP will contact you soon.

Regards

PEP