Bad Poor customer service

This MATTER is in regards with E Tsepo ‪***‬ *** the mother bought a phone STYLO IMEI NUMBER ‪***‬ MODEL TOPAZ S9 AMOUNT OF R800 sometime mid-April and after 2 weeks it gave her a speaker problem and the phone was booked in for repairs by Goodness the store manager at MATLAPENG CENTER(DAVELAND) in MAY, AS PER Ms E Tsepo the phone came back and still had the same issue and till to date this old mother hasn't got her phone back and Goodness your store manager is not assisting because she is RUDE, that made me wonder if she knows TCF and the meaning of TCF. Goodness had NO NAME TAC ON so we customers of PEP we need to know who is assisting us and when i asked her whats her name she didn't even bother to tell me and again she told me straight on my face that she is not going to write her name or give me her name so i wonder how does PEP appoint a person of this nature to hold a strong position like a store manager or maybe Leon Marius Lourens told PEP staff Not to act proprietor based on TCF act and Goodness PROMISED that if this matter is not resolved by today she was going to refund the lady however she is not willing to assist or resolve this matter amicably.Treating customers fairly as an ACT of Law in S.A Goodness is not upholding that as a manager of your store She has NO customer care s****s, NO communication s****s, CANT work under pressure , CANT RESOLVE CUSTOMER COMPLAINTS.SHE WAS RUDE TREATING THIS OLD MOTHER LIKE A PIECE OF DIRTY DOG, I JUST WONDER THAT IF HER OWN MOTHER WAS TREATED THE WAY SHE IS TREATING PEP CUSTOMERS WILL SHE BE HAPPY OR PEP PROMOTES THIS TYPE OF CUSTOMER SERVICE MORE OVER COMING FROM MANAGER. And I also got a call from the Area Manager called Gift who has the very bad customer service like her store manager who belittled me by making me a stupid and telling me that I don't work for PEP so I know nothing about your guys process and procedures so he won't deal with me however he will do what suits him not the customer, I'm so sad to see such two key individuals in your company dragging PEP's name right down the Mud and not upholding your brand that PEP has built in so many years under the black community at large. PEP standards and reputation has been broken in to the lowest possible degree in my eyes and this will go as far as I can or is it that Gift and Goodness plus Dean from your customer call center they are acting based on direct orders from senior executives

CONTACT ME TITUS ON *** SO WE RESOLVE THIS MATTER AMICABLY