Bad Pep service

I have just been humiliated at Pep,for what reason,i would like to know,since Monday till today iv been trying to send a parcel with failure,this week iv visited pep stores more than 10 times,each day without failure and different branches.all of them failed to help me,but today's one took the cup of very bad service.The branches i visited either had their shelves full and could not accept any more parcels,or they were struggling with network, or they don't have a device it was ****** or its not working.I called the call centre.yesterday and they said the pep staff knows the process to follow when the network is down or they don't have a device,they are supposed to call and do it over the phone,i then went to a branch yesterday and they said they don't know what im talking about or the process to follow,i went to another and asked them to call and they told me they are not answering,they've been trying to call them just now and they did not answer.They didn't even bother trying again.Just now i went to another pep,its in Bree street,p8234.it was just b4 they closed,i went to the pepcell counter and asked for assistance,the cashier asked the manager who was standing a few steps away if it was working and he said no,i then asked the cashier to call pax and do it over the phone and she said i must speak to the manager,i then went to the manager and asked for help,I actually begged him and explained my situation,that i'v been trying to send a parcel since monday with no luck.He said the phone is off,i practically politely begged him to please help and put the phone on the charger and he said it will take a while to switch on and i said ill wait but he said they are closing ,i even offered to use my cellphone to call pax and do it over the fon, and he said he does not know that process,i even offered my power bank coz he said even if he connects to a charger and use it while connected,he'll still have to take it out to capture at the till and it will switch off,that's when i offered my power bank.another pep staff member who was just standing there kept saying what im asking of them is unreasonable, I'm forcing them to help me,despite that i remained calm and kept begging them,the manager eventually brought out the charger and a long extension code,while he was tryimg to plug it i.,the security guard appeared and the manager told him the phone z off and i wamt to send a parcel,the security guard on top of his voice in front of pep staff and employees started insulting me,i had not even said anything to him,but he went on and insulted me and went away and carried on with his insults,i will quote what he said in Zulu"iynto engafundile uyabona zinjan"he repeated this so many times as he went away, firstly he called me a "thing",secondly he said I'm uneducated,so he called me an uneducated thing in front of people,mind u,there was still a que and all pep staff was there.Ive never been this humiliated in my life,that was uncalled for,i did not provoke him to deserve such treatment amd be bombarded with such rude and unnecessary comments.i then said to the manager,now tht im being insulted let me just leave ill go to another branch.I then left but b4 that i looked for the security guy who was now outside and i confronted him and asked him why he had to insult me and he comfirmed his statement but this time in a different version,he said im behaving like someone who is not educated, and he started saying a lot of things now even more rude than before,i then told him i'll report him and his words were i don't care. I then left. Now i want this addressed and i need feedback,im prepared to take it to the highest level of resolution,i was humiliated and harrassed by a security guard who had nothing to do with what i had came for,just for trying to use a service that is advertised Im actually considering opening a case against the security guy,no one deserves such treatment from anyone whatever their position is.if pep has cameras,please.pull the footage and verify my statement.im even prepared to come in and sayit in person.i need this dealt with and i need a resolution.