Bad pep paxi service

Ms kgomotso Motsikwe sent the parcel to me last week of December then the pep people sent to the wrong address and now I had pay again for the 3 day service for it to redirected to the right address only 3 week later the parcel has not been processed yet. The parcel might come the 4th week since the first transaction. I'm really not happy with your service... Poor poor service cannot recommend you guys any more. Mind you this was my first time using your service but very disappointed. Please deliver my parcel I already paid twice