Bad manager

<p>On the 27 sep 2016 I bought a phone ( mobicel shift) @_pep stores in palm springs n it gave me charging problems I went to the store to ask how can they help me they said my screen is broken it can be issues . OK I then brought a new phone @ the same store .the phone worked n it keep on switches off n then I went back to the store to exchange the phone .I had every thing they needed but not the earphones . I explained to the cashier that I forgot them but can they pls exchange the phone for me coz tomorrow is my day off n I have to go elsewhere . the cashier went to the office to tell the managér then the manger told she can't exchange .I begged n told her that she can take the earphones of the other phone because I'm want the same phone . she told me she can't do it I must come to springs with the earphones then go after that.. Wat I ddnt like the most is when she was shouting @ me next to the other customers.I ask the cashier for the telephone number of head office that manger gave it to me n told me to call them ...... I'm so amazed that a mere MANGER treating customers bad . I hate to say this SHE DOES NOT CARE ABOUT CUSTOMERS !!!!! WAT IS SHE TEACHING HER STAFF??? </p>