Bad management

<p>On 13/09/2016 I entered Pep Mossel Bay Mall to cancel a laybye as some friends already bought me the stuff that was in the laybye.The cashier took my slip and went to the back to get the laybye as they need my slip as well as the physical laybye itself.I waited for 40 min while the lady was searching.The manager and other staff members were at the back,chatting and laughing.None of them bothered to help the cashier.So after waiting I called the manager (Cherelle Muller).The queue was long by then and she informed me that they need the laybye at the back.If she managed her store and storerooms all unhappiness would have been illiminated and service would have been so much better.I also would have been on time for my next appointment. A manager also do not apologize and then loudly inform her staff "now she is giving me dirty looks as if it is my mistake"The cashiers service however was very good.What a pity to have a manger like that.Beautiful mall,poor PEP</p>