Bad Experience lives at Pep Cell & Mobicell

My name is Tumelo and I’m writing to you this email on behalf of my Sister Marcia Rabapane who bought a cell phone at Pep Cell store in Phumala Ext 22/ Vosloorus and it was a Laybye purchase for an amount of R850 a Mobicel Berry 2, and the problem with the phone is it has a problem with receiving calls and it only sends missed calls notifications most of the times not sure why but sometimes call do come in but mostly it sends miss calls notifications without ringing. My sister went to the same store she bought the phone to express the problem with the phone and the store manager told her they won’t help her at all to exchange the phone as she was willing to add more money and take a new phone of a different brand but instead she was told she has to phone the customer care but the customer care lady by the name of Noku she was so EXTREMLY rude she kept on cutting off the call before my sister could even finish talking or explaining the problem. The bad service my sister received from Pep Cell is so much disappointing from the store representatives to the customer care lady Noku who even refused to give her surname telling us that her surname is not important to us. My sister just wants to exchange the phone and she’ll be happy