Bad experience at PEP store

Hi i went to PEP store at kempton square in kempton park today i never experience such a bad service like i had today specially to a manager.

I bought a phone at pep store last year December on 26 January my phone just went off i tried to switch it on but no luck I returned the phone at pep the manager told me i will get my phone back after 6 weeks even if they don't call me i can come and check it no one called me after that 6 weeks i went to the shop to check it the very same manager told me my phone is not back yet from the supplier then i understand and i left after 2 weeks i went to check the very same manager she told me is not back yet after a week i went the again she told me same thing today i went the to check as usual i asked her is it possible if the phone is not back to get a refund i didn't even finished what i was suggesting she told me" your problem is your educated to much refund for what"she through me with a receipt that a gave her to check my phone and said "you will come back when you want to talk to me not when you want to tell me how to do my job" she shouted at me in front of customers she even told me she can't help me wat must she do cause the person who's working with phones she's not even at work,im still confused wat have i done cause i was asking if the is a possibility of a refund not fighting and i don't understand that will i ever going to get my phone back or my money back since the manager can't help me.

I will never buy at pep anymore i expected better from a manager not the service i got today.

Regards Sabina **********