Bad experience

I went to pep Khayelitsha mall desperately looking for an outfit and traveling sport bag, when I went to the register I was advised that the bag doesn’t have the price tag and they do not know the code😒but a lovely guy who was a in the register took the picture of the bag and send it to the group to try and get this code and he advised me to go and do other staff and came back which I did. I came back after an hour to be told that none of pep store they reach out have the code therefore they can’t sell this item to me😭😭😭I was so disappointed am really failing to understand why putting an item in your shelves without a price tag😡😡😡wasted over an hour trying to buy something I desperately needed but left without it😡😡😡Big up to the guy who did his best to try and assist he even consulted with his annoyed Manager,his efforts did not go unnoticed ❤️