Bad Customer Services and Management Incompetency - PEP Store - Dobsonville - Soweto

<p>I had never experienced this bad customer services and management incompetency. What a day it was on Saturday the 5th of November 2016, my day was exciting and someone just choose to spoil it and to make it worse the person in charge (Manager) to deliver good customer services made it worse, i am not sure if i must call her a manager or Junior manager or worse intern manager for that matter because the respond i received from her stipulated that she don’t have proper management s****s and in my opinion i think PEP store needs to take that into consideration because they will lose customers if such service persist.</p> <p>Here is my true story. On Saturday morning i went to buy graduation trouser for my son at Roodepoort PEP store, i couldn’t find what i was looking for in the shelves and asked the guy who worked there for assistance and the gentleman (don’t know his name as he didn’t have a name tag) went to their store room and came back with the right item which I paid and left</p> <p>I went home and fit my son the trouser and it was too big, i then went to Dobsonville PEP Store to exchange because Roodepoort was now far from where i was and the closest PEP was at Dobsonville. i looked for the correct size with no luck, i then asked the lady (don’t know her name as she didn’t have a name tag) who worked there who was unpacking clothes close to where i was.</p> <p>Hellow Ousi kunjani I greeted- ngikhona kunjani she responded - i am looking for the black trouser and white shirt and i cannot find the right size - if it’s not there then it means there is no stock she rep**** - cant you check for me in the store room i rep**** (i know PEP always have stock in their store rooms)- there is nothing she rep****. I then went to the till to get a refund as i couldn’t find the right. I was planning to check other stores (Jet, Ackermans etc.). i explain the situation to the cashier and luckily she asked another gentleman who was close by. He told me that they have stock and i went with him to check and he didn’t find the right size in the shelves, he then went to the store room and came back with the correct size (that’s proper customer services).</p> <p> I asked for a manager and the lady by the name of Thuli came - i complained to her explaining what happened and her respond was - SHE DOESNT WORK AT THAT DEPARTMENT - and i was like is that really coming from a manager's mouth - how do i know if she doesn’t work on that department and why she didn’t informed me that she don’t work there or get me the right person or THE DEPARTEMNT OWNER to assist me rather than telling me that they don’t have stock.</p> <p>Again to my surprise the MANAGER (THULI) just left without resolving the issue with me or proper explanations or maybe pretending to care, she didn’t even bother to get descriptions of the lady- THULI U NEED TO IMPROVE UR MANAGEMENT S****S especially the PROBLEM SOLVING S****S.</p> <p> </p>