Bad Customer Services

I am very dissapoint with services and comminication from this company... Payment option unclear and no customer services. I tried to contact them to confirm payment options, when they failed to respond I went on the website to find banking details... was still wrong account. Now I am trying to get a refund to pay my account but because of their negligence my phone is now also been locked. Really Bad Customer services and now I am paying the price. PEP CELL, Tenacity Financial Services, FONEYAM