BAD CUSTOMER SERVICE FROM A "STORE MANAGER"

I had the worst day of my life every today 30/05/2020 with had to deal with the worst "manager" of PEP Cell at Boulders mall in Midrand, Johannesburg, Gauteng province. The lady by the name of "Nobu" speaking under correction as I did not get her name quite well. She was very disrespectful towards me, she gave me a bad service and her attitude was so uncalled for over the phone even when I saw her face to face when I went to the store a bit later after the phone call.

So I called the store to ask if they are open, she answered me, I then asked what time are they closing she also rep**** well. I then asked if there is a long queue at the store at that moment, she then started giggling over the phone (Mind you I am using my airtime). she then said to me, "she doesn't understand what I am talking about" I repeated myself as I was dead serious about my question. she then said to me "We always have long queue, so I do not understand what are you talking about" I said to her, "I am asking for this moment is there along queues at the store" she laughed at me and said she wants to explain to me until my phone cut off due to airtime, it was finieshed.

I have to go to the store without knowing if there are queues or not, when I arrived I asked the lady (Joyce) to assist me with with the phone I wanted at the store. I then asked her who is the lady by the name of (I had remembered the name by then) she pointed the lady as she was standing next to her. I asked the lady "Hey Mam, why were you so rude to me over the phone this morning," she rep**** " I was not never rude to you, you were the one who was rude" with a very high tone of voice coming closer to me.

I re-explained myself again to her what I said over the phone, she did not want o listen to me and even told me that she heard me over the phone how I had a bad attitude and I was rude to her. She started raising her voice very HIGH in the store in the presence of the other customers and her staff members and told me how I think I am better than her or anyone for that matter and I CAN EVEN REPORT HER to PEP customer service or anywhere she does not care. I left the store very unhappy and my day was ruined already, I had to leave straight home and my plan was to do some shopping.

I honestly feel that is not a good manager or a leader to lead or even manage her stuff for that matter. She is rude, cannot handle issues in a proper manner, she has a very bad attitude, she cannot speak to the customers. VERY BAD MANAGER if she is one.

I would really like to see something being done with this matter.

I do not see myself going back to that store anytime soon if not EVER!