bad customer service - Faye neethling i want my phone

Its a month now and no feedback from Faye and pep store in constantia kloof, I WANT MY PHONE, I sent her more than 10 emails called her more than 5 times and she doesn't answer. i want my cell phone ------------------------------------------------------ From: Faye Neethling ********** Sent: Wednesday, 15 May 2019 11:19 To: Pumi Adejare Subject: Lost phone Good day pumi I am the area manager for the pep store in constantia kloof and will be dealing with your query going forward I have spoken to the store and nophone was found at the till point. However I have gone ahead and requested the video footage to put your mind at rest. Unfortunately the footage takes about 2 to 3 weeks to get back to us We will be in touch as soon as we receive it. Thanks Faye neethling Area manager West Rand ********** 110