Bad customer service

My name is Nonhlanhla Damba from the Vaal in Sebokeng. I have a very big problem with Pep home Sebokeng every time when we wanna pay DSTV they're always off line.

I received a very very bad service from Naomi Nku at Sebokeng at 13:05 they've been reporting that they're offline and she saw her friend at the que who wanted to make a money transfer yet they said it's offline but she took out the customer at the que took her money saying she will help her quickly thinking we don't see.

I would love to know if our money are not the same and when did Pep stores work with friendships, service is very poor now we are not treated the same I'm very sad and will never use pep stores ever again. Hello petter will help me deal with the manager how I was treated even the manage didn't bother to do something about she just said sorry this tells me that it's how they always treat their customers. I'm so disappointed so much I'll even post on Facebook how I was treated its so said.

thank you