Bad Customer Service

Saturday the 20th I went to PEP Birch Acres Mall and wanted to exchange an item that is small for my daughter and the lady was rude and told me that I cant exchange without a receipt, the item still has a tag but lost or misplaced the receipt.

That means I have lost money as the item is useless to me because its small and i have no use for it. Please train your staff to know how to handle customers. Their customer service is poor.