Bad customer service at Pep store Randburg in side the mall

I'm so disappointment of the bad customer service I got from the manager Dikeledi at Pep stores in Randburg on Saturday around 13:00pm inside the mall.

I went with the busket full of clothes to the cashier to make a laybye whom told me I can't laybye without a green barcoded ID. I told her that I don't have I'd book but I have a licence and she told me she wants an ID book because she must scan it, I told her that I'm a customer here I do laybyes all the time you must have my details on the system & still refused. I then asked for the manager, OMG I haven't seen a manager that is so rude and has an attitude towards customers, she was not helpful at all instead she gave me stinking attitude.

Dikeledi surely lacks management s****s, she needs to be removed from the position until she gets proper customer service training, I left the shop very hurt on Saturday by her attitude. I ask her for her manager's details & she told me she doesn't have. I asked her who do you report to & she said she left last month huuuu I was then finished & shocked by her attitude, I then asked her to keep my clothes i will come laybye them on Monday and she said YOU'LL HAVE AN ID THEN shocked I said I'm going to call head office and will take it from there if I laybye or I pay them cash, she threw them at the back and ask to Help another customer while I'm still talking to her and I asked her lady isn't those clothes gonna be lost, she said YES because they don't have receipts in it, I said to her please make a plan, help me as a customer I don't wanna come look for those clothes when I come, who can u put responsible for them, she said I won't be here on Monday and the cashier said the same thing then I asked Dikeledi to do something about this clothes as a manager for me to find them when I come back.

To my surprise I went to pep store at Littlefalls & I was helped just by scanning my clubcard

Sibongile Mosoang