Bad customer service at PEP Middelburg Mhluzi

I was at PEP Middelburg Mhluzi just a couple minutes back and had an extremely bad experience through the service of a teller by the name of Zanele.

I had purchased uniform which consisted of a pair of pants price tagged at R89.99 of which when I paid for the price was then R99.99. I politely asked the lady about this and was greeted by a very rude response and the pair of pants was slightly lifted and, price tag ********** and panta hit back on the counter (felt as if it was thrown at me) with the response of "it is now R99.99, take it or leave it and go buy somewhere else".

I then said to her that I do not want the pants at that price and neither do I want the pants returned, I want the pants at the price I saw them for and I asked her to call her manager as I could not deal with her rudeness. She continued to be rude and it led to an exchange of words where I told her that I will be reporting this, she said I can report and will see what will happen, there is nothing I will get out of it.

This lady is not Emotional intelligent enough to be dealing with customers which then makes me wonder if they are trained before been hired.

I would like PEP to deal with this matter appropriately and this lady be brought to book and trained on how to deal with customers.

Thank you.