BAD CUSTOMER SERVICE AND CARD ENQUIRIES

i am still waiting to find out about my Refund. i Bought clothes at Wonder boom Junction when i swiped the machine gave an error code for lost network , however it had debited R 507. 88 from account. The Cashier who was assisting me insisted that i swipe again the same amount, then i told him that meant i am paying for my items twice. he said that the funds will be reversed in my account within 15 minutes. I then called the store an hour after my transaction , spoke to the second in charge at the store since the manager was not available, instead of coming up with a solution , she began having dialogue with me.

Spoke the head office to a lady named Julie, but still getting to speak to her was a mission because they either they transferred me to a different person or put the phone on the side and continued with the conversation.

Eventually when i spoke to Julie she told me that i can only receive my money back after 10 ton 20 working days. ( WHICH I FIND VERY UNREASONABLE FOR ME AS THE CONSUMER). I AM NOT GETTING COMMUNICATION FROM THE STORE MANAGER NEITHER FROM THE HEAD OFFICE. I CANNOT WAIT THAT LONG TO SPEND MY MONEY. I NEED CALL THEM JUST FIND OUT WHAT IS HAPPENING...FUNNY ENOUGH THE STORE MANAGER DIDN'T KNOW ABOUT MY PROBLEM.

my question now is will I ever Get my refund back. this i wasting my energy and time...its also costing me money that i am spending on the phone calling. i cannot wait for long to make use of my money.... AND NO ONE FROM PEP IS CALLING ME