Bad customer service

Dear PEP Cell

I’m writing to complain about the customer service I received from your employee Tshepiso, from the Pep cell store In Southdale. I visited the store today (12/12/2023) at around 1 pm.

I was appalled by the service of your employee (Tshepiso) who was very unfriendly and rude. I'm disappointed on how Tshepiso treated me. She ruined my day and now I'm sitting here without a phone due to her behavior. I'm not a person who complains but this really cut me. I myself used to work at the retail store and I know how one should treat a customer. We all have a bad day to work but this is unacceptable.

I sincerely hope that the management take this seriously and deal with this matter as soon as possible.

Additionally, It would be best if employees like Tshepiso were kept from working in your store.