Bad Customer Service

My Mother bought a cell phone from the store. When she got home she realised that the phone had numbers missing but couldn't take it back as the store was closed. The following day she took the phone in asking for a replacement or a refund and they gave her attitude. they made her wait the whole day before she got serviced.<br> <br> When was finally attended to they told her they wouldn't give her a new phone or her money back but will take the phone to the repair centre and she will have to wait 8 weeks before she got it back. The phone was not more than a day old. she was supposed to be refunded or given a new phone. <br> <br> I called the customer care centre to complain last week and they told me I will get feedback with 48-72 hours, till today I have gotten any feedback instead I'm given a run around. This is bad customer service. and the consumer protection act states that if you buy anything and you are not happy with it, in the first three to six months you have the right to be given a refund or replacement.