Bad customer service

On the 13th February 2021 I went to do an exchange of a school shirt at Pep Bara mall. Upon arrival I realized I had lost a receipt so I showed the security the school shirt thinking since it was still sealed there wouldn't be a problem to do an exchange.

He refused to let me inside the store until I insisted to get in so that the staff should tell me what to do since I've lost the receipt.

I went straight to a parcel count and there was a guy standing there so I told him my problem,he then said I can only exchange if I'll take something that equals to the exact amount of a shirt which was R64.99, I agreed then I decided to take Stationary instead of a shirt.

I took 5 Exam pads (R8.99 each) and 1×2 quire (R18.99) which was R63.94 in total, I went to a que until I was assisted by some lady who was a cashier, she tried to do an exchange but as it was not balancing she didn't know what to do, I then asked her to add anything that is R1.05 since I didn't see it on the sales floor, then another cashier who was next to her adviced that I should take something else then I will top up money.

I didn't mind so I took a packet of sweets and gave her R20 to top up,as she was about to finalize the transaction she was stopped by the guy who I spoke to when I came in. He told me that if it doesn't balance then I will have to take back the shirt of which he threw it to me and cancelled the sale. I refused because it really didn't make sense to me so I asked for their manager since I wasn't happy with the service I got...to my surprise it was the very same guy who is the store manager.I asked him his name since he didn't have a name tag and he said his name is SEBOKA his area manager is ITUMELENG. I demanded that he helps me with dignity or I'm not going anywhere and I will also report him. He then took a calculator to calculate for himself of which he failed as well to make it balance. He anded up removing other exam pads to add an eraser and a sharpener but still it didn't work until he under rang some items.

I'm so disappointed in Pep for not teaching their staff customer service, for the mere fact that I showed the security the shirt which was on their plastic bag I didn't ***** it for them to treat me like trash, there really was no respect in a way that they treated me. I was also willing to add anything to top up money but clearly they don't care about business and their customers.

Your assistance in this regard will be highly appreciated.

Thank you

Nondumiso Masinga Cell no ***