bad customer service

I went to PEP at boulders shopping centre. I walked in, went to the counters, I greeted Dineo, her reply was PAXI, I asked her to repeat she said the same, I asked what's us that. She She said shouting that she's asking if Paxi, I asked her why is she shouting cause I don't know what she's talking about, she rolled her eyes and walked away.

Funeka came greeted, I asked her why is Dineo giving me attitude, she told me she's not Dineo so she wouldn't know, she didn't came for that she came to assist. I then told her I need to be assisted with the parcel counter she told me I'm standing on the wrong side, I told her I didn't know hence I came to the counters so I can be assisted but Dineo couldn't assist instead she shouted, and told her I'm not happy at all because I cannot be shouted as a child instead of being assisted, told them they must treat all their customers with respect, they don't know who the customer might be walking in, as I was saying that. She told me that is not the platform to know who I am. In my shock Dineo was still shouting counting money on her till.

I told her I didn't say they must know who I am,my point was don't look down on people because you do not know them. She told me I'm the one shouting. I asked her what us she doing with the fact that her colleague is still shouting making remarks and now I'm not even talking to her. She then said as she said she won't know what is in her mind since she's not her. But since I want to feel important I must go Woolworths or Edgars where important people shop. I was shocked with this I asked her to give me my parcel back and the customer care line. She refused and walked away. Elizabeth tried to tell me to go online.

I'll need set my foot again I'm any pep store. I always go to festival mall and I have never received such a bad service. But after they mentioned that important customers go to Woolworths I would rather go where I'll be valued as a customer.