Bad customer service

I logged a query regarding a phone that we bought in December and had to be refined back because it couldn't switch on. Then they have us another phone of the same brand which also had that problem then we reported this to thr managrr who then requested that we bring the phone back for repairs but I told him I cannot wait another 6weekd to get my son's phone back. It's not fair because this phone was bought by my mother who is a pensioner and to be honest it's unacceptable forus to wait another month since we bought this phone December..I feel that the customer service of pep at diepkloof square is totally not good because I even went there to ask if their manageris therr and the supervisor advised that his not there with an attitude..I feel get along advantage and demand that we get a refund since we cannot be assisted and I'm also using my money to call and did transport to come at their beach more than four time only to tell me that the manager is not there.I also demand an appology gift for my son as he was expecting to have his phone so that he can use it for his internet studies.I'm totally not happy.