BAD CUSTOMER SERVICE. 1

WENT TO PEP STORE IN DOBSONVILLE MALL TO PURCHASE 2 SIM CARDS WITH MY FRIEND, THE CASHIER(KABELO) MADE A MISTAKE BY REGISTERING THE SIM CARDS WHICH IS A HUMAN ARROR AND I UNDERSTAND. WHAT ANNOYED US IS THAT RUDZANI AND MBATHA DIDN'T WANT TO TAKE THE BLAME BUT INSTEAD THEY TRIED SHIFTING THE BLAME AND EVEN WENT TO AN EXTENT TO SAY THEIR SIM CARDS CANNOT PERFORM SIM SWAP. I KNEW THEY WERE NOT TELLING THE TRUTH AS I WENT THERE A COUPLE OF WEEKS AGO TO GET MYSELF A SIM CARD AND DID A SIM SWAP.

THE STAFF SHOULD LEARN TO ACKNOWLEDGE THEIR MISTAKES INSTEAD OF BEING DISHONEST AND ARGUING WITH CUSTOMERS,IT WAS A WORST CUSTOMER SERVICE IN FRONT OF OTHER CUSTOMERS.